Real Automations from Real MSPs

Automation Steps:

1. 1.Run remote diagnostic script via RMM
2. 2.Check disk space, memory, and CPU usage
3. 3.Clear temp files if disk > 85% full
4. 4.Update ticket with diagnostic results
5. 5.Auto-resolve if issue fixed, else escalate

Automation Steps:

1. 1.Verify user identity via security questions
2. 2.Generate secure temporary password
3. 3.Send reset link to verified email
4. 4.Update ticket with actions taken
5. 5.Close ticket automatically

Automation Steps:

1. 1.Create AD account with department template
2. 2.Provision Microsoft 365 license
3. 3.Set up email with standard signature
4. 4.Add to appropriate security groups
5. 5.Send welcome email with login instructions
6. 6.Create documentation in IT Glue

Automation Steps:

1. 1.Check printer status via SNMP
2. 2.Restart print spooler remotely
3. 3.Clear print queue if stuck
4. 4.Update drivers if outdated
5. 5.Update ticket with resolution or escalate

Automation Steps:

1. 1.Temporarily lock account (15 min)
2. 2.Send alert to user and IT
3. 3.Log IP address and location
4. 4.Create high-priority security ticket
5. 5.If from new location, require MFA re-enrollment

Automation Steps:

1. 1.Quarantine email for all recipients
2. 2.Block sender domain in spam filter
3. 3.Check if any user clicked links
4. 4.Reset passwords for affected users
5. 5.Send company-wide phishing alert
6. 6.Update threat intelligence

Automation Steps:

1. 1.Isolate endpoint from network
2. 2.Run full system scan
3. 3.Collect forensic data
4. 4.Create incident ticket with timeline
5. 5.Notify security team via Slack/Teams
6. 6.Reconnect after clean scan

Automation Steps:

1. 1.Analyze disk usage patterns
2. 2.Clear Windows temp files
3. 3.Empty recycle bins
4. 4.Archive old log files
5. 5.Alert if still > 80% after cleanup
6. 6.Create capacity planning ticket

Automation Steps:

1. 1.Attempt automatic restart
2. 2.Check dependencies
3. 3.Analyze event logs for root cause
4. 4.Create incident ticket if restart fails
5. 5.Notify on-call technician
6. 6.Document in knowledge base

Automation Steps:

1. 1.Check backup job status across all clients
2. 2.Verify backup file integrity
3. 3.Test restore on sample files
4. 4.Create tickets for failed backups
5. 5.Generate weekly backup report
6. 6.Alert if any client missed 2+ backups

Automation Steps:

1. 1.Send personalized email to client
2. 2.Include summary of work done
3. 3.Set expectations for next steps
4. 4.Update client portal
5. 5.Log communication in PSA

Automation Steps:

1. 1.Send reminder to affected clients
2. 2.Post to client status page
3. 3.Send internal reminder to team
4. 4.Prepare rollback procedures
5. 5.Send completion notification after

Automation Steps:

1. 1.Gather metrics from all tools
2. 2.Generate client-specific report
3. 3.Include ticket stats, uptime, projects
4. 4.Add AI-generated executive summary
5. 5.Email to client stakeholders
6. 6.Schedule QBR if metrics warrant

Automation Steps:

1. 1.Disable AD account immediately
2. 2.Revoke Microsoft 365 license
3. 3.Remove from all security groups
4. 4.Forward email to manager (30 days)
5. 5.Backup user data to archive
6. 6.Update documentation
7. 7.Generate compliance report

Automation Steps:

1. 1.Audit M365 license usage
2. 2.Identify inactive users (90+ days)
3. 3.Flag unused premium licenses
4. 4.Generate savings report
5. 5.Create tickets for license review

Automation Steps:

1. 1.Extract key steps from resolution
2. 2.Check if similar article exists
3. 3.Create or update KB article
4. 4.Tag with relevant categories
5. 5.Link to related articles
6. 6.Notify team of new documentation

Automation Steps:

1. 1.Create asset record in documentation
2. 2.Populate specs from RMM data
3. 3.Assign to correct client/site
4. 4.Link to warranty information
5. 5.Add to network diagram
6. 6.Create lifecycle tracking

Automation Steps:

1. 1.Take screenshot of current screen via XTS agent
2. 2.AI analyzes visual layout to understand state
3. 3.Navigate to app settings using keyboard/mouse
4. 4.Modify configuration based on error pattern
5. 5.Take verification screenshot showing resolution
6. 6.Update ticket with before/after screenshots

Automation Steps:

1. 1.Connect to endpoint via XTS agent terminal
2. 2.Run diagnostic commands to identify issue
3. 3.Modify registry keys if needed
4. 4.Restart affected services
5. 5.Run validation script
6. 6.Log all changes with before/after values

Automation Steps:

1. 1.Connect to machine, take initial screenshot
2. 2.AI navigates setup wizard visually
3. 3.Enter license key from secrets manager
4. 4.Configure settings per company standards
5. 5.Screenshot final configuration
6. 6.Document settings in asset record

Automation Steps:

1. 1.Screenshot task manager and resource usage
2. 2.AI analyzes visual data for anomalies
3. 3.Run terminal commands for deep diagnostics
4. 4.Kill problematic processes if needed
5. 5.Monitor for 5 minutes, take status screenshots
6. 6.Generate visual report for ticket